Complaints Procedure

AZAM & CO SOLICITORS – Complaints Procedure

We try to provide the best possible service to our clients, and to do this we need to know from you if you feel dissatisfied. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.  If that does not resolve the problem to your satisfaction or you would prefer not to speak to the person dealing with your case, then please take up your concern with Mr Bruce Kuku who is the supervisor in the criminal department.  If you are still dissatisfied, you may take up the matter with Mr Shafiul Azam who is the Principal of the firm. Making a complaint will not affect how we handle your case.

All solicitors must attempt to resolve problems that may arise with their services. It is therefore important that you immediately raise any concerns which you may have with us. We value you as a client and would not wish to think that you have any reason to be unhappy with us. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. After our complaints procedure is concluded, if you are still dissatisfied, you can complain to the Legal Ombudsman.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint


  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details


Call: 0300 555 0333 between 9am to 5pm.

Email: [email protected]

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ